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incomplete fire phoenix solution?
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#1 (permalink)      6/3/2018 3:40:05 PM US Central   quote/reply + tips
XALIAS
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incomplete fire phoenix solution?
I just received an order, all good except one of the products.

https://m.fasttech.com/p/9428303

In that product I lack the bottle and base - base where the bottle and the battery are supported.

I have already opened a warranty ticket with number Q0602TRQRS

I would like to know what solution they give me.

1 - they send me the bottle and the base.

2 - I have to return the product and they send me a complete one.

3 - What other solution do you give me?


Edited on 6/3/2018 at 3:42 PM. Reason: add photo
#2 (permalink)      6/4/2018 3:02:21 AM US Central   quote/reply + tips
Anniepan
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Hello XALIAS,

Sorry for the inconvenience caused.

About the missing parts, our manufacturer can offer for us very soon. We answered your ticket, please kindly check and let us know your opinion.

Thanks for your understanding.
#3 (permalink)      6/4/2018 4:34:02 AM US Central   quote/reply + tips
XALIAS
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ok, thanks. a answer the ticket.
#4 (permalink)      6/26/2018 8:40:08 AM US Central   quote/reply + tips
XALIAS
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perfect post sale service a 10, in 15 days I got the missing pieces.