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Germany Express ePacket - Guide for Beginners in Deutsch! (German Language only)
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#51 (permalink)      6/18/2019 7:06:53 AM US Central   quote/reply + tips
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Edited on 6/18/2019 at 7:08 AM. Reason:
#52 (permalink)      6/18/2019 10:45:33 PM US Central   quote/reply + tips
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Michy87 wrote:

Hello Michy87,

Sorry to hear about the issue.

The first order which paid in April, it seems the package is held in your customs. Would you mind to contact your local Post(Hotline:+49 228 28609898) to check the package detail? We have submitted an inquiry to the post office to investigate your package, and we will update the information to you as soon as we receive the confirmation.

The second package has been sent to your country on June 3rd. Normally the package should arrive in the destination country now. But the tracking information isn't updated on line which means the package may still wait in the customs or somewhere for transportation. Sometimes this delay may happen by unstable reasons. Please kindly wait a little patient. The tracking information would be updated these days, hope you will receive it very soon.

If you don't receive the package in 5-7 working days, please feel free to contact us for further help.

Thank you for your patience.