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#1 (permalink)      6/24/2019 4:47:39 PM US Central   quote/reply + tips
  • JoinedFeb 2016
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No order confirmation
I bought something on the 16th June and haven't even gotten as much as a confirmation email, yet it has shown up in my bank that the money has been sent. It doesn't even show up in my orders. Is there anything I can do?
#2 (permalink)      6/24/2019 8:38:39 PM US Central   quote/reply + tips
  • JoinedNov 2016
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Hello FlicktheAsh,

Sorry to hear about your issue.

Did you pay via credit card? We sent a ticket for you to ask about the payment information. Please kindly check and answer back, then we can check the payment and offer further help for you. If we received the money, of course we would create the order or refund the money after then.

Thank you for your patience.