shopping cart empty
Do tickets not get answered?
Login to post a new topic and to write a reply.
Thread Tools Rate This Thread


Search within thread:

Login to rate this thread.
#11 (permalink)      6/17/2020 2:33:11 AM US Central   quote/reply + tips
Avatar
Anniepan
Staff
  • JoinedNov 2016
  • Posts 9649
  • Reviews 0
  • Kudos5180
+1 details
MartinGana wrote:

Same here +5 days @anniepan



Hello MartinGana,

Sorry for the late reply.

According to the tracking information, the package has arrived in your local a month ago, would you please contact your Post to confirm the package status and ask them for help? We also asked our Post to investigate your package, as it has arrived in your country, so the investigation may need a few days to get the update news, we will keep you updated via this ticket once we hear back from them. We have answered your ticket too, please kindly check.

Please feel free to write us whenever you have questions. We're always here to help.

Thank you for your patience.

#12 (permalink)      6/17/2020 8:41:12 AM US Central   quote/reply + tips
Axle01
Member
  • JoinedFeb 2018
  • Posts 84
  • Reviews 2
  • Kudos15
anniepan I've just received another generic response to my ticket of wait another 2-3wks, I've waited enough now it still just showing dispatched overseas no further update, by this time it would be declared lost by the post office.
#13 (permalink)      6/18/2020 5:06:01 AM US Central   quote/reply + tips
Avatar
Anniepan
Staff
  • JoinedNov 2016
  • Posts 9649
  • Reviews 0
  • Kudos5180
Axle01 wrote:

anniepan I've just received another generic response to my ticket of wait another 2-3wks, I've waited enough now it still just showing dispatched overseas no further update, by this time it would be declared lost by the post office.



Hello Axle01,

Sorry for the inconvenience caused.

We will urge the Post to speed up the shipping, if there is no update these days, we will ask them to offer the final solution. So we can offer the resend/refund for you as earlier as we can. By the way, any update news from your local Post after you contact them? Thank you.

#14 (permalink)      6/18/2020 2:23:47 PM US Central   quote/reply + tips
The_Masteres
Member
  • JoinedJan 2019
  • Posts 278
  • Reviews 2
  • Kudos68
@Anniepan I also have an urgent ticket please : n°Q0618GKNJX

Thank you
#15 (permalink)      6/18/2020 10:08:33 PM US Central   quote/reply + tips
Avatar
Anniepan
Staff
  • JoinedNov 2016
  • Posts 9649
  • Reviews 0
  • Kudos5180
The_Masteres wrote:

@Anniepan I also have an urgent ticket please : n°Q0618GKNJX

Thank you




Hello The_Masteres,

I will answer your ticket later. Thank you.

#16 (permalink)      6/25/2020 5:57:42 PM US Central   quote/reply + tips
Layer61
Member
  • JoinedMar 2014
  • Posts 10
  • Reviews 54
  • Kudos4
Hello Anniepan,

My ticket Q0623NQWTJ is waiting for your response.
#17 (permalink)      6/25/2020 8:51:39 PM US Central   quote/reply + tips
az_827
Member
  • JoinedDec 2015
  • Posts 1
  • Reviews 0
  • Kudos0
same here
#18 (permalink)      6/26/2020 8:41:10 PM US Central   quote/reply + tips
nancy.mo
Staff (new to forums)
  • JoinedMay 2016
  • Posts 663
  • Reviews 0
  • Kudos286
Layer61 wrote:

Hello Anniepan,

My ticket Q0623NQWTJ is waiting for your response.



Hi Layer61,

We have replied your ticket Q0623NQWTJ, please check.

Thank you.

#19 (permalink)      6/26/2020 8:45:35 PM US Central   quote/reply + tips
nancy.mo
Staff (new to forums)
  • JoinedMay 2016
  • Posts 663
  • Reviews 0
  • Kudos286
az_827 wrote:

same here



Hello az_827.

We have replied your support ticket, please check.

Thanks.

#20 (permalink)      6/30/2020 6:28:50 AM US Central   quote/reply + tips
Layer61
Member
  • JoinedMar 2014
  • Posts 10
  • Reviews 54
  • Kudos4
Hi,
I put three orders on hold. Now have status "Customer Requested Hold" and to change the status to "Resume shipment from hold" I need an urgent response to my tickets (Q0628YSDDX, Q0627FDVRT).
Otherwise, if I don't get your response soon I will be forced to cancel all my orders and request a refund.

Edited on 6/30/2020 at 3:13 PM. Reason:
#21 (permalink)      6/30/2020 12:44:43 PM US Central   quote/reply + tips
Kolato
Member
  • JoinedJan 2015
  • Posts 13
  • Reviews 912
  • Kudos7
Still waiting for a response on my ticket 6 days now......