FastTech 2021 National Day Festival Holiday Schedule from Oct 1, 2021, to Oct 7, 2021
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#1 (permalink)      9/7/2021 9:24:30 PM US Central   quote/reply + tips
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FastTech 2021 National Day Festival Holiday Schedule from Oct 1, 2021, to Oct 7, 2021
Dear valued customers,

FastTech will be out of the office on the National Day. The following is FastTech's schedule for the National Day Festival holidays in 2021:

※ National Day※
7 days from October 1, 2021, to October 7, 2021. All services resume on October 8, 2021, at 9:00 am (HKT).

Schedules on orders and support services:

September 27, 2021, to September 29, 2021 (dates inclusive, HKT):

- Orders: All orders scheduled to ship on or before these days can be shipped before the holiday(The tracking information may not be updated immediately due to the Logistics provider).
You can find the scheduled shipping date on the order history page of your FastTech account.

- Support: Any questions submitted on or before these days will be answered before the holidays.

September 30, 2021 (dates inclusive, HKT):

- Orders & support: We try to process all orders scheduled to ship on September 30 before the holiday and answer any questions you have on that day, but we cannot guarantee this.

October 1, 2021, to October 7, 2021 (dates inclusive, HKT):

- Support: Support service is not available during this period.
The customer support service will resume on October 8, but the response time will be delayed due to backlogs.

- Orders: orders placed before the holiday but scheduled to be shipped during the holiday, they will not be shipped until it is over.

October 8, 2021 (dates inclusive, HKT):

- Orders and support services will be resumed on October 8, 2021.

Due to holiday backlogs, extra processing time may be required.
After October 8, 2021, all orders that are ready to ship can be shipped within a few days.
Updated scheduled shipping date will be displayed on order pages for orders requiring additional restocking time.

If you need to change your orders or have any questions about this, please don't hesitate to create a ticket.

Refer to this FAQ entry for a list of FastTech's holidays.

Best regards,

FastTech Team

Mod (Galen.G) edited on 10/8/2021 at 12:26 AM. Reason:
#2 (permalink)      9/9/2021 9:39:06 AM US Central   quote/reply + tips
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