Gift card payment problem
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#1 (permalink)      10/10/2021 12:56:29 PM US Central   quote/reply + tips
edion
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Gift card payment problem
I want to pay for my purchases with a gift card from fasttech, so I want to buy it, but the smart button is not working. I have this situation. The login screen does not work, what can I do?
#2 (permalink)      10/11/2021 4:04:15 AM US Central   quote/reply + tips
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Anniepan
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Hello edion,

Sorry to hear about this. We need more details on this to provide better help. Do you mean that the page was not responding when you clicked the log-in button? Is there any error message? Please try to clear/refresh the caches of the browser, or try with another browser. If the problem still exists, please let us know and we will check again for you. Thank you.

Edited on 10/12/2021 at 6:16 AM. Reason:
#3 (permalink)      10/19/2021 12:59:03 AM US Central   quote/reply + tips
edion
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Hello. I go to the gift cards tab, then I choose the value, then I choose the option that the card is for me and Jan press the Paypal button. Then a new window opens with a wheel and a padlock inside. The wheel is spinning and nothing else happens (the login screen for my PayPal account does not open)
#4 (permalink)      10/19/2021 3:52:28 AM US Central   quote/reply + tips
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Anniepan
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Dear edion, thank you for your reply. Would you mind trying with another browser or clear/refresh the caches to check whether the issue would happen again? Thank you.

By the way, Credit Cards are accepted for e-cigarette orders now, maybe you can try to place the order by your credit card.

Edited on 10/19/2021 at 3:56 AM. Reason: Edit
#5 (permalink)      10/27/2021 4:16:59 PM US Central   quote/reply + tips
edion
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Thank you for your interest in my case. I was able to pay with my credit card. :) But the problem with PayPal is still ...
#6 (permalink)      10/28/2021 5:19:06 AM US Central   quote/reply + tips
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Anniepan
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edion wrote:

Thank you for your interest in my case. I was able to pay with my credit card. :) But the problem with PayPal is still ...




Hello edion,

Glad to hear that you can place the order by credit card. :) Maybe you can try on our mobile website with Paypal. Or we can manually create the order and send Paypal link to you to pay.