alunys13 wrote:
I cancelled 3 orders on fasttech and I was debited from berrytap.com, baihuoli.com and thehparticular.com the next day.
The amounts debited on those 3 sites are the same as the amounts of 3 orders I cancelled on fasttech..
Dmitriy30 wrote:
I repeat once again that the purchase was made and the money was debited to berrytap.com. Other users have the same problem as me! Solve the problem! For what reason this happened, you need to ask! I have all the documents confirming the operation! Write your email address so I can send you checks.
Dear alunys13 and Dmitriy30,
We are sorry about the confusion and the inconvenience caused.
After checking with our credit card gateway provider, this is caused due to data transmission errors during the payment process.
With running a thorough inspection in our system, we confirm that the payments had indeed been made on our site and the orders are also placed successfully. As you might also notice that the orders are all displayed under your FastTech account.
Please feel assured that your personal information is safe and did not being shared in this case.
In the meantime, we have urged our gateway provider to fix the problem as soon as possible. We will also update this thread if there is further information.
We appreciated the heads up and your understanding in this matter.
Please don't hesitate to contact our customer service if you have any questions.