Sent payment via crypto but no confirmation
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#1 (permalink)      3/25/2022 2:16:33 AM US Central   quote/reply + tips
Perry1982
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Sent payment via crypto but no confirmation
Has anyone else had trouble using cryptocurrency on fast tech? I placed an order yesterday scanned the qr code to pay via litecoin and sent the requested payment but when I clicked the confirm payment has been sent button it just went back tonthe basket, have contacted customer support even providing a link to the blockchain explorer showing they received the payment ( https://blockchair.com/litecoin/address/MFu3NyXFvivMMQJKyMq23EEsyeXKPcangK ) but still no joy, I'm hoping others have had postive outcomes to this error as this was a small test purchase of under $300 to make sure crypto worked OK on fasttech before buying bigger orders
#2 (permalink)      3/25/2022 5:27:48 AM US Central   quote/reply + tips
Perry1982
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Update customer service have found the payment and are manually processing the order, top service will definitely be placing another order this weekend
#3 (permalink)      3/26/2022 6:27:09 AM US Central   quote/reply + tips
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geek
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Thank you for the follow up message. We do apologize for the delay of the order confirmation.

I will look into cause of this on Monday morning, and make changes to prevent it from happening again.
All questions and comments are welcome. We are here to help.