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#1 (permalink)      5/12/2022 4:22:26 PM US Central   quote/reply + tips
SERY10
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Order cancel
I canceled my order hoping for a quick refund, but a little over 2 days have passed and it says the time needed to process a refund is 24-48 hours, how long should I expect it to take?
#2 (permalink)      5/12/2022 8:27:11 PM US Central   quote/reply + tips
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lydia
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SERY10, we checked that you canceled the order on May 10, and we issued the refund to your credit card on the same day. The 24-48 hours means the time we take action to issue the refund. For a credit card payment refund, it usually takes 3 to 5 business days to appear on your credit card, which depends on the card's type (Visa/Mastercard/AE), and your issuing bank.
Please wait a few days for the refund to reach your card. Please don't hesitate to contact us if you still can't receive the refund after 3 to 5 business days. Thank you.