kanaye wrote:
Hello everyone
news from this phone.
Fasttech does not seem willing to make a refund. I sent the phone back today knowing that normally he must send me a new one (will see if their word is honest).
however, there are 3 problems:
1 - If he sends me the same phone, he may have the same problem
2 - if he sends me another model, he asks me for money!
3 - I paid $ 40 shipping costs in addition to the price of the phone, this story costs me more and more expensive
I am a good customer I think they are not serious because they should have refunded me or offer me another phone without asking me more money.
I'm terribly disappointed, I lost $ 450
I'll keep you informed.
Hello kanaye,
We think there is a misunderstanding between us.
As we said, you can return the DOA phone for warranty. We will afford the shipping fee and send another one for you. Because you choose another phone that is a little expensive than the phone you ordered. So we ask you to pay some difference. And you told us you could afford the return shipping fee, we send the phone you need and remove the difference, we agreed too. We have received your return receipt today and will arrange the resend shipment for you as soon as we have the return.
We know you are our valued customer, of course we will not let you lose money. So any concerns please do feel free to let us know, we will do our best to help.
Thank you.