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@AnniePan Can you investigate please
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#1 (permalink)      6/27/2020 4:15:14 AM US Central   quote/reply + tips
damammy
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@AnniePan Can you investigate please
Hi @AnniePan

Can you please investigate these two orders please:

C041850440
C042025861

They both left China on 05/05/20, 53 days ago, still not arrived in UK, keep getting told to wait a few more days and I think we both know these are never going to arrive.

Really not happy as I have been waiting nearly 8 weeks for nothing.
#2 (permalink)      6/28/2020 3:25:59 AM US Central   quote/reply + tips
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Anniepan
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Hello damammy,

I have asked our Post to investigate your two packages last week, we are waiting for our Post reply now. As two packages have been dispatched to your country on May 5, we think it should arrive but stuck at somewhere. We will urge our Post to give us the confirmation as sooner as they can, and give us a waiting time frame. If the package cannot arrive, we will refund/resend as your choice.

Thank you for your great patience.
#3 (permalink)      6/28/2020 3:36:27 AM US Central   quote/reply + tips
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kental61
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Anniepan wrote:

Hello damammy,

I have asked our Post to investigate your two packages last week, we are waiting for our Post reply now. As two packages have been dispatched to your country on May 5, we think it should arrive but stuck at somewhere. We will urge our Post to give us the confirmation as sooner as they can, and give us a waiting time frame. If the package cannot arrive, we will refund/resend as your choice.

Thank you for your great patience.



In my experience shipping to the uk (various packages) is 10 /12 weeks from ship to hand regardless of shipping method .

INTERESTED IN TIME TRAVEL !! MEET HERE LAST SUNDAY @ 2PM
#4 (permalink)      6/28/2020 5:52:16 PM US Central   quote/reply + tips
damammy
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Can you update on here as soon as you know please?
#5 (permalink)      6/29/2020 5:12:30 AM US Central   quote/reply + tips
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Anniepan
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damammy wrote:

Can you update on here as soon as you know please?




OK, no problem, we will try our best to answer back as sooner as we can. Thank you.

#6 (permalink)      7/1/2020 1:52:14 AM US Central   quote/reply + tips
damammy
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Hi @AnniePan

Can you please read my support ticket, as a package dispatched from Hong Kong on 24/06/20 through Singapore Post on Ali has arrived in UK after only a week?

Why am I still waiting on packages from yourselves which left China 57 days ago to arrive in the UK?
#7 (permalink)      7/1/2020 3:28:05 AM US Central   quote/reply + tips
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Anniepan
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Hello damammy,

Thank you for your information.

Yes, some packages will arrive very soon, but some are stuck.:( I have forwarded your feedback to our Logistics department and asked them to confirm. Please trust if the package cannot arrive in our investigation time frame, we will arrange the refund/resend step for you as your choice. Thank you.
#8 (permalink)      7/1/2020 5:39:04 AM US Central   quote/reply + tips
hwrds
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Just had an express e-packet arrive in the UK after 62 days, looks like some of the backlog is beginning to be cleared slowly.
#9 (permalink)      7/2/2020 2:33:44 PM US Central   quote/reply + tips
damammy
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Any news yet @AnniePan? My AliExpress order got delivered today after only being dispatched from China on 24th June (8 days ago)... my FastTech packages are still missing and we are now on day 58 since they dispatched from China...??? How can it take an additional 50+ days, I can’t understand this...
#10 (permalink)      7/2/2020 6:59:30 PM US Central   quote/reply + tips
damammy
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I would like to know ASAP if these packages are going to arrive or not, because if not I will have to re-order from AliExpress won’t order through FastTech again as I am just not willing to risk it again.
#11 (permalink)      7/2/2020 7:10:12 PM US Central   quote/reply + tips
damammy
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If I don’t hear anything or the package doesn’t arrive in UK by Wednesday I will be filing dispute with PayPal. Complete waste of my time