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@AnniePan Can you investigate please
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#81 (permalink)      7/24/2020 8:20:24 AM US Central   quote/reply + tips
damammy
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Have received the refunds, just for your reference here is another package from AE using Singapore Post...

Tracking Number - LB151436027SG

Ordered on 12/06/20
Left Overseas on 04/07/20
Delivered Today 24/07/20

Exactly 6 weeks from ordering to delivery, less than 3 weeks in the air... very disappointing that both my packages from you left overseas overseas nearly 12 weeks ago and still haven’t arrived in the UK.

And before anyone jumps down my throat like in other threads this was free delivery too

Edited on 7/24/2020 at 8:22 AM. Reason: Additional info
#82 (permalink)      7/25/2020 1:02:03 AM US Central   quote/reply + tips
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Anniepan
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Hello damammy,

Thank you for your information. I have forwarded the information to our related colleague. :)

Have a nice weekend.
#83 (permalink)      8/9/2020 11:08:17 PM US Central   quote/reply + tips
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Anniepan
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damammy wrote:

Have received the refunds, just for your reference here is another package from AE using Singapore Post...

Tracking Number - LB151436027SG

Ordered on 12/06/20
Left Overseas on 04/07/20
Delivered Today 24/07/20

Exactly 6 weeks from ordering to delivery, less than 3 weeks in the air... very disappointing that both my packages from you left overseas overseas nearly 12 weeks ago and still haven’t arrived in the UK.

And before anyone jumps down my throat like in other threads this was free delivery too



Hi damammy,

Hope you are well.

Sorry to disturb you as we checked the tracking information of your two packages, both have been delivered(on July 29 and 30). We have sent a ticket for you about the delivery detail and offer a discount for you about the discount, and hope you can repay back the money. But until now, we have no response. Please kindly check our ticket and reply, we do really appreciate.